Politique de remboursement

Warranty

The Murror is covered by a two-year warranty. Within that timeframe in the event of an issue with a product, we will first try troubleshooting via e-mail support. For troubleshooting please write an e-mail to hello@murror.com explaining the issue. Please also send pictures or videos that demonstrate the problem. We will get back to you with suggestion on how to solve the issue. If our suggestions and solutions don’t solve the issue we will ask that the product be returned to us in Ankara, Turkey. Once returned we will evaluate the issue and identify the cause. If the issue is found to be the result of a manufacturing error we will reimburse the return shipping cost, repair or replace the unit and ship it back to the buyer. Beyond that timeframe, we will repair each unit on a case-by-case repair fee.

 

Returns

If you are not satisfied with the product you are able to return it to us in its original packaging within 10 days from date of delivery.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Upon inspection and approval of your return, we will reimburse the full amount of your purchase (excluding shipping and handling costs) and/or exchange your product depending on your request.

Kindly note that we will not accept any returned merchandise without our prior written communication. All charges incurred as the result of an exchange or return (e.g. shipping, duties, and taxes) are the customer’s responsibility

To start a return, you can contact us at hello@murror.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@murror.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.