Shipping Policy

Last updated: September 8, 2026

This Shipping Policy explains how orders placed through murror.com are processed, shipped, and delivered by Murror LLC (“MÜRROR,” “we,” “us,” or “our”).

Order Processing

Orders are processed after payment has been successfully completed and the order has been accepted.

Most standard MÜRROR orders are prepared for shipment within the estimated timeframe stated on the product page.

Custom, bespoke, commissioned, or made-to-order products may require additional production time. Any project-specific production or delivery schedule will be communicated separately.

Estimated Delivery Time

Standard MÜRROR orders typically arrive within 1–2 weeks, depending on the destination, carrier, customs processing, and other delivery conditions.

Delivery estimates are provided in good faith but are not guaranteed.

International shipments may take longer due to customs clearance, local carrier processing, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Destinations

We ship to selected domestic and international destinations.

Availability may vary depending on:

• destination country;
• carrier service;
• local import restrictions;
• product specifications;
• customs requirements.

We reserve the right to decline or cancel an order if reliable or legally compliant shipping to the requested destination is not reasonably available.

If an order is canceled for this reason after payment, the applicable purchase amount will be refunded.

Shipping Costs

Shipping charges, if applicable, are displayed at checkout or otherwise communicated before the order is confirmed.

Where the product page specifically states that shipping is included, no additional standard shipping charge will be added for the eligible destination unless otherwise disclosed before purchase.

Expedited, special handling, white-glove delivery, remote-area delivery, oversized shipment, or project-specific logistics may involve additional charges.

Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, or other fees imposed by the destination country or third-party carriers.

Unless expressly stated otherwise at checkout or in a separate written agreement, these charges are the responsibility of the customer.

Murror LLC does not control these charges and cannot guarantee the amount that may be assessed by customs authorities or carriers.

Customers are responsible for complying with applicable import requirements in their destination country.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing an order.

If you notice an error after ordering, contact hello@murror.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Tracking

Where tracking is available, tracking information will be provided after the order has shipped.

Tracking updates are generated by the shipping carrier and may not update immediately after the package leaves our facility.

Delivery

Customers should ensure that someone is available to receive the shipment where required by the carrier.

For high-value shipments, signature confirmation may be required.

If delivery cannot be completed because no recipient is available, the carrier may make another attempt, hold the shipment for pickup, or return it to the sender according to its own procedures.

Any additional delivery or re-shipping costs caused by missed delivery, refusal, incorrect address, or failure to collect a shipment may be charged to the customer, except where prohibited by applicable law.

Risk of Loss

Risk of loss or damage transfers in accordance with applicable law and the terms of the shipping carrier.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.

Damaged Shipments

Please inspect the package and product promptly after delivery.

If the shipment arrives visibly damaged, defective, or materially different from what you ordered, contact us promptly at hello@murror.com.

Please include:

• your order number;
• photographs of the shipping box;
• photographs of the internal packaging;
• photographs or video of the product;
• a description of the damage or issue.

Please retain the original packaging until the issue has been reviewed.

We may require documentation in order to submit a claim with the carrier or evaluate the appropriate remedy.

Lost or Missing Shipments

If tracking indicates that a shipment is delayed, lost, or delivered but you have not received it, please contact us at hello@murror.com.

We may ask you to verify the delivery address, contact the carrier, or provide additional information before a replacement or other remedy can be considered.

Murror LLC is not responsible for theft or loss occurring after confirmed delivery to the correct shipping address, except where required by applicable law.

Refused and Unclaimed Shipments

If a shipment is refused, unclaimed, returned due to unpaid customs charges, or returned because of an incorrect or incomplete address, the customer may be responsible for:

• return shipping costs;
• additional shipping charges;
• customs duties;
• taxes;
• brokerage fees;
• storage charges;
• other costs incurred as a result.

Any refund for such an order will be handled in accordance with our Refund & Return Policy and may be reduced by applicable non-refundable costs where permitted by law.

Delays Outside Our Control

Murror LLC is not responsible for delays caused by circumstances outside our reasonable control, including:

• customs clearance;
• carrier disruptions;
• weather;
• natural disasters;
• strikes;
• transportation interruptions;
• governmental restrictions;
• public-health emergencies;
• war or civil disturbance;
• supply-chain disruptions;
• incorrect customer information.

We will make reasonable efforts to assist with tracking and communication where possible.

Custom and Commercial Projects

Custom, commercial, hospitality, exhibition, retail, or commissioned projects may require separate freight, insurance, handling, installation, customs, or white-glove delivery arrangements.

These terms may be documented separately in a project proposal, estimate, invoice, or agreement.

Where a separate written agreement exists, that agreement controls for the applicable shipment.

Contact

For shipping questions, contact:

Murror LLC
651 N Broad St, Suite 206
Middletown, DE 19709
United States

hello@murror.com