Privacy Policy

Last updated: September 8, 2026

This Privacy Policy describes how Murror LLC (“MÜRROR,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit or use murror.com (the “Site”), purchase a product, contact us, or otherwise interact with our services.

Our online store is hosted by Shopify. Shopify and other service providers may process personal information in connection with operating our store and providing related services.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information you provide directly

This may include:

• name;
• email address;
• telephone number;
• billing and shipping addresses;
• order and transaction information;
• account information, if applicable;
• communications with us;
• information provided in connection with customer support, warranty requests, returns, repairs, or custom project inquiries.

Payment information

Payments are processed through Shopify and/or third-party payment providers.

We do not intentionally store full payment card numbers on systems directly controlled by Murror LLC. Payment information is processed by the applicable payment provider in accordance with its own privacy and security practices.

Information collected automatically

When you visit or interact with the Site, Shopify and other technologies used by our store may automatically collect information such as:

• IP address;
• browser and device information;
• general location information;
• pages and products viewed;
• referring websites;
• search and browsing activity;
• interactions with the Site;
• cookie and similar technology identifiers.

How We Use Personal Information

We may use personal information to:

• process and fulfill orders;
• process payments;
• arrange shipping and delivery;
• communicate about purchases and orders;
• provide customer support;
• provide warranty, repair, and troubleshooting assistance;
• process returns and refunds;
• respond to questions and custom project inquiries;
• operate, maintain, secure, analyze, and improve the Site;
• detect, prevent, and investigate fraud, abuse, and security risks;
• comply with legal, tax, accounting, and regulatory obligations;
• send marketing communications where permitted by law or with your consent;
• measure the effectiveness of our marketing;
• personalize your experience where permitted by applicable law.

We will not use personal information for materially incompatible purposes without providing additional notice or obtaining consent where required.

Shopify and Enhanced Services

Our Site is hosted by Shopify.

Shopify processes personal information when you visit our Site, make a purchase, or otherwise interact with our store.

Where Shopify Network Intelligence and related Enhanced Services are enabled, Shopify may process information about your interactions with our store together with information from your interactions with Shopify and other Shopify merchants in order to provide services that may include:

• providing a more personalized shopping experience;
• improving fraud prevention and security;
• helping us understand how customers interact with our store and advertising;
• improving marketing measurement;
• providing more relevant advertising where permitted by law.

Information may be shared with Shopify and other service providers, including parties located outside the country where you live, in order to provide these services.

For more information about how Shopify processes personal information and the privacy choices available to you, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

How We Disclose Personal Information

We may disclose personal information to service providers and other parties that assist us in operating our business, including:

• Shopify;
• payment processors;
• shipping and logistics providers;
• website and technology providers;
• analytics providers;
• advertising and marketing providers, where enabled;
• customer support providers;
• professional advisers such as accountants, insurers, and attorneys.

We may also disclose personal information when reasonably necessary to:

• comply with applicable laws, regulations, legal processes, or lawful government requests;
• investigate or prevent fraud, abuse, or security incidents;
• enforce our agreements and policies;
• protect the rights, safety, or property of MÜRROR, our customers, or others.

If Murror LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies and similar technologies to:

• operate the shopping cart and checkout;
• remember preferences;
• maintain security;
• analyze Site performance and usage;
• personalize your experience;
• measure advertising and marketing effectiveness;
• provide advertising where permitted.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

You may manage available cookie preferences through the privacy controls on our Site and through your browser settings.

Declining or disabling certain cookies may affect Site functionality.

Targeted Advertising and Data Sharing

Depending on where you live and which services are enabled on our store, certain processing of personal information may be considered “targeted advertising,” “sharing,” or a “sale” under applicable privacy laws.

Where required by law, you may opt out of these activities using the privacy or data-sharing controls available on our Site.

We also honor applicable privacy preference signals, such as Global Privacy Control, where legally required and technically supported.

Shopify provides privacy controls that may also allow you to manage certain uses of your information across Shopify services.

Marketing Communications

If you subscribe to receive marketing communications, we may send you information about MÜRROR products, projects, launches, promotions, or related news.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message.

We may still send non-promotional communications when necessary to complete a transaction, provide customer support, or administer a warranty, repair, or return.

Legal Bases for Processing in the EEA, UK, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information under one or more lawful bases depending on the purpose of processing.

These may include:

Performance of a contract

We process information when necessary to:

• process your order;
• take payment;
• arrange delivery;
• provide warranty or customer service;
• process returns or refunds.

Legitimate interests

We may process information where necessary for our legitimate business interests, including:

• operating and improving our store;
• preventing fraud and abuse;
• securing the Site;
• understanding how customers use our Site;
• maintaining business records;

provided that these interests are not overridden by your rights and freedoms.

Consent

We rely on your consent where required, including for certain:

• marketing communications;
• advertising technologies;
• analytics or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

Legal obligations

We may process personal information where necessary to comply with applicable tax, accounting, consumer protection, regulatory, and other legal obligations.

International Transfers

Murror LLC is based in the United States and uses service providers, including Shopify, that may process information in multiple countries.

As a result, personal information may be transferred to or processed in countries other than the country in which you live.

Where applicable data protection law requires safeguards for international transfers, we and our service providers rely on legally recognized transfer mechanisms and safeguards as applicable.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• complete and document transactions;
• provide customer support and warranty service;
• comply with tax, accounting, and legal requirements;
• resolve disputes;
• enforce agreements;
• prevent fraud and abuse.

Retention periods vary depending on the type of information and the reason it is processed.

We may retain information after a deletion request where retention is required or permitted by law.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of certain personal information;
• obtain a copy of certain personal information;
• request portability of certain information;
• object to or restrict certain processing;
• withdraw consent;
• opt out of targeted advertising, sale, or sharing of personal information where applicable;
• appeal certain decisions relating to a privacy request.

These rights may be subject to exceptions and limitations under applicable law.

To exercise a privacy right, contact us at:

hello@murror.com

We may request information reasonably necessary to verify your identity before processing a request.

You may also use an authorized agent where permitted by applicable law.

Appeals and Complaints

If we deny a privacy request and applicable law gives you the right to appeal, you may submit an appeal by contacting hello@murror.com and stating that you wish to appeal the decision.

If you remain dissatisfied, you may have the right to contact the relevant state, national, or regional privacy regulator.

For Delaware residents, information about privacy rights and complaints is available through the Delaware Department of Justice’s Personal Data Privacy Portal.

For residents of the EEA or UK, you may have the right to lodge a complaint with your applicable data protection authority.

California Privacy Rights

If the California Consumer Privacy Act or other applicable California privacy law applies to Murror LLC and your personal information, you may have additional rights, including rights relating to access, correction, deletion, portability, and opting out of certain sale, sharing, or targeted advertising activities.

We will not discriminate against you for exercising rights protected by applicable law.

Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where applicable, these rights may include:

• access;
• correction;
• deletion;
• portability;
• opt-out rights relating to targeted advertising, sale, or certain profiling;
• the right to appeal a privacy decision.

We will process eligible requests in accordance with applicable law.

Children’s Privacy

Our Site and products are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at hello@murror.com.

Third-Party Links and Services

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy practices of third-party services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our business practices;
• technologies;
• service providers;
• legal or regulatory requirements.

The current version will be posted on this page and the “Last updated” date will be revised.

Contact Us

For questions about this Privacy Policy or to exercise a privacy right, contact:

Murror LLC
651 N Broad St, Suite 206
Middletown, DE 19709
United States

hello@murror.com